Tipps für Gespräche

How can you improve conversations?

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We often encounter conversations in our daily work. Whether with superiors, colleagues or customers, good and successful conversation can be challenging. What are interview tips? What to consider


Before we get into specific conversation tips, let’s cover some general aspects. So the conversation is about one thing personal or verbal dialogue one or more parties. One encounters conversations in everyday work in different situations and contexts.

So it’s often there informal conversations between colleagues, which may concern both professional and personal matters. Also interviews with superiors are part of it, which can be more formal, e.g assessment, or more informally in between. interviews with customers they are also part of everyday work in many fields. These can vary widely depending on the industry.

However, all these conversations have one thing in common. Depending on how the conversation is conducted, it is pleasant and productive or leads to irritation, misunderstanding and bad mood. The manner in which the interview is conducted is therefore important for its success and productivity. If you want to have productive conversations, you should have some basic knowledge and skills that can be useful in any conversation. But what interview tips are they?

Common construction

Now let’s talk about conversation tips that can come in handy in almost any conversation. The first is common Establishing a conversation in everyday work. Not all conversations are structured this way, but the knowledge can be useful for those that are. Similar conversations can be found especially in the work context.

and first stage is usual Started. First, this is a Arrive and one free Set to to the interview. At this stage you are mostly climbing with little effort chat and they talk about rather trivial topics and not yet about the reason for the conversation itself. In this way, all participants can arrive at the situation and mentally adapt to the conversation and the situation. It should be tried Pleasant atmosphere create in which everyone will feel comfortable. At the end of the phase, there is a transition to the topic and thus to the next phase.

The so-called phase follows information phase. First, this will be the topic of the presented interview and everyone gets a chance express their own opinions, concerns and expectations. The goal is one overview about everyone’s different opinions and concerns.

This is called the third phase negotiation phase. In this, participants bring Arguments for their opinion or point of view A. Here should be the goal joint decision to meet or agree on some things. they are important compromises, where opinions differ. At the end, all participants should be able to make a decision I agree be.

The final stage in this conversation setup is Diploma. This one should designed as positively as possible will. Plus another one responsiveness and/or a next meeting agree to keep in touch and exchange.

Before the interview

Now it’s about conversation tips that start before the conversation itself. Regardless of the type of discussion in a work context, good preparation is always an advantage. This preparation should include both content aspect conversation also considered with whom the interview will take place. What is the position of the participants? What views do they represent? Etc.

Moreover, it needs to be considered in advance what perspectives, concerns and goals one would like to pursue. Once it’s clear, you can get support arguments Think and consider how the goal could be achieved.


Here are interview tips that relate to the interview itself. These can be helpful and useful in many different conversations, not just in a work context. On the one hand, care must be taken to ensure that it is really oa a conversation and not a monologue acts. All participants should be in the conversation have an equal say and be able to express yourself.

This can be ensured by another tip and that is ask questions. It is important to ask the right questions at the right time. They usually offer themselves open questions which invite the other person to express themselves freely. But also closed questions it may be expedient in certain circumstances, for example to ensure a jointly developed decision. Leading questions should be avoided.

It can also be useful and important listen actively. Active listening means that through verbal or non-verbal signals one is shown listening and understanding what the other is saying. This can be signaled verbally, such as a nod of agreement, or non-verbally, such as body language, such as a head nod. Summarizing what was said can also help make the other person feel like they are being heard and help avoid misunderstandings.

If possible, you should go further objective to approach the matter. The opinions and views of others should be accepted and not directly argued against. All opinions are welcome and they should be heard and included, even if they are not your own.

This can work especially well if all participants in the conversation share their own opinions and perspectives And news packaging rather than generalizing or possibly blaming them. I-messages can be better received and respected by other participants, avoiding accusations and the like, which would be of little use.


Conversations are a common occurrence in everyday working life. In this context they are often in one Entry, information phase, negotiation phase and conclusion articulated. The pre- and during-conversation tips presented can be useful in a wide variety of conversations in and out of work contexts. However, they cannot be considered final, complete or generally valid, but only as proposalsso we can have better conversations. One can content, personal and targeted preparation especially useful in a work context. During the interview, Parts of the call balanced be, questions asked will, listen actively will, objective Opinions are accepted and others And news be told. In addition, there are many other conversation tips that you may find useful.

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